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Q&A

 

Q: My ring does not fit me. Can I get it resized?

A: We will resize your Signitas ring for free if you submit it within 30 days of the date it was received.  After this, we can resize your ring for a small fee. Please contact us at info@signitas.com or (800) 643-3776 for a cost estimate and details on how to ship to us.  You may also bring your ring to one of our representatives during a sales event.  Please note: resizing and refinishing rings typically takes 2 to 3 weeks.

Q: My ring is damaged. Can you fix it for me?

A: At any time, we will repair or replace any defect in materials or workmanship for free.  For other repairs or restoration, a fee may apply.  Please call us at (800) 643-3776 or email us at info@signitas.com for instructions on how to ship your ring to us for assessment.

Q: I lost my Signitas ring. Can I get a replacement?

A: Yes.  For more information, please call us at (800) 643-3776 or email us at info@signitas.com.

Q: If I have a 10K or 14K class ring from Signitas, can I trade it in for a higher karat gold ring?

A: Yes.  We offer a special upgrade option when changing to a higher karat gold.  The cost will be the current price difference between the two rings. Please call us at (800) 643-3776 or email us at info@signitas.com with your request.

Q: I just placed my order. When should I expect my class ring to arrive?

A: Please allow from 6 to 8 weeks for your item to be custom-made and delivered.  You will get an email notification when your ring is shipped and you will be able to see the status when you log in to our website.  After you receive the shipping notification email, delivery will take 2 business days if you are located within the US, or 5 to 10 business days if you are located outside of the US.  For a more precise estimate of your order's date of delivery or to request a tracking number, please call us at (800) 643-3776 or email us at info@signitas.com.

Q: Can I get my order delivered without a signature required?

A: Because signature is always required, if no one will be at your home address during business hours to sign for the package, we suggest getting the package delivered to a business address.

Q: I was not home to sign for my Signitas delivery. What do I do now?

A: Please call us at (800) 643-3776 or email us at info@signitas.com so we can reschedule a delivery on your behalf.

Q: Can you make me a class ring if my school is not on your website?

A: We can certainly see if we can make a class ring for your school.  Please contact us at (800) 643-3776 or at info@signitas.com with your request.

Q: Can you make a class ring or jewelry item for me with my own design?

A: Yes!  We can engrave virtually any custom design.  Please contact us at (800) 643-3776 or at info@signitas.com with your request.  We will typically need high resolution artwork of your design.  Our team will work with you to produce a rendering before engraving your ring or jewelry.